Terms and Conditions

Every customer who wishes to order goods through our e-commerce shall provide true and complete information.
Our staff may verify the accuracy and completeness of the information provided. Shipment of goods may be refused if the customer is not available at the email address provided or does not answer the call at the phone number provided.
By ordering goods and services, the customer enters into a purchase contract with our company.

Seller and e-shop operator

Address:

Jiří Hudec

Kostelní 658

434 01 Most

This address is not used to send the goods back, to send the goods please see the address below.

IČ: 86781391

DIČ: CZ7808062779

Email: hudec@obchod-kufry.cz

Tel: +420 734 714 214

datová schránka: zivvsgd

Order and conclusion of the purchase contract

All orders placed through this online shop are binding. By placing an order, the buyer confirms that he/she has read and agrees to these terms and conditions.
The order is a draft purchase contract. The purchase contract is formed at the moment of acceptance of the ordered goods by the buyer.
A condition for the validity of an electronic order is the completion of all the data and requirements prescribed by the form.
The place of delivery of the goods is the address specified by the buyer in the registration form.
Ownership of the goods passes to the buyer, subject to payment of the purchase price, upon acceptance.
By completing the registration form or binding order within the online store, the buyer gives the seller consent to the collection and archiving of personal data about the buyer and his purchases.
The prices listed in the price list are final.
It is possible to request a later dispatch of the ordered goods, but max 3 days.
If the customer is from another EU member state and has goods for resale or for his/her business, he/she enters his/her VAT number in the order and informs us by email that he/she wishes to deliver the goods without VAT. After approval, VAT will be deducted from the order and a new invoice will be issued.

The Seller reserves the right to refuse to process an order if the order details are incomplete or raise doubts about the customer's actual intention to order the goods. The Seller will send information about this refusal to the customer's e-mail address.

Withdrawal from the purchase contract (return of goods)

The buyer has the right under Act 89/2012 Coll. the Civil Code, as amended, to withdraw from the contract within 14 days of receipt of the goods, with us you have this extended to 100 days. If you decide to withdraw within this period, please contact us (preferably by filling in the complaint form, here you will enter the reason for the return as "return within the statutory period") In the complaint report you should also write the account number to which you wish to send the money back. The goods should be free of damage and in their original packaging (if the original packaging was supplied) If they do not meet these requirements, we are entitled to charge the amount corresponding to the damage, reassembly or packaging. The cost of reassembling the product (if the customer requests it and is charged extra) will not be refunded. Please send the goods properly packaged.

If the consumer withdraws from the contract, the trader shall, without undue delay and no later than 14 days after the withdrawal, reimburse the consumer in the same way all monies, including delivery costs, received from the consumer under the contract.

Refund option:

via bank account (the customer writes the bank account number in the complaint form or on our e-mail). If the customer does not have a bank account, after agreement, the amount can be sent in another form, but it is necessary to take into account the costs that the seller will include in the refunded amount, e.g. by bank transfer (postage + administrative costs = 60 - 80 CZK). The buyer is obliged to pay all shipping costs.

Please send the goods back by Czech Post (not as an ordinary parcel) or courier company. It is also possible to hand over the goods in person at the place of storage, see contacts.

Do not send returned goods on COD! Returned goods will not be accepted in this way and you will prolong the processing time.

Goods will not be accepted back after the 100 day period unless it is a complaint.

In the case of withdrawal from the purchase contract by an individual entrepreneur or a legal entity (when filling in the ID number or VAT number in the order), it depends on the contractual relationship between the seller and the buyer (according to the Commercial Code). Normally it is not possible to use the withdrawal from the purchase contract, especially for large purchases, for small purchases by agreement it is possible, there is always a handling fee, at least 10%.

Delivery of goods

Ordered goods are delivered by Czech Post. For more information on prices and form of delivery, please see the section "Information for buyers". Personal collection - see section "Personal collection".

FAILURE TO RECEIVE THE GOODS: if the customer does not receive the goods, an e-mail will be sent to the customer with a request to pay the costs associated with the postage, which is 99 CZK, this payment is made by bank transfer within a week of receipt of the e-mail.

Delivery of damaged goods

Shipments are properly packed, if the shipment still arrives damaged, please contact us as soon as possible by e-mail or phone number listed in the contacts. You can deal with the claim of damage by the shipping company with us, you do not have to deal with the shipping company.

Personal collection

The address of the dispensing point in Most is Areál Rico, Kostelní 658 (personal collection is possible immediately on request and by arrangement).
personal collection is possible only upon prior order.

If the parcel is not collected within 7 days of confirmation by email, the order will be cancelled by the seller.

Payment for goods

The goods can be paid on receipt of the goods on delivery or by bank transfer, PayU which saves 30 CZK for cash on delivery. Do not send money before you have received an email confirmation that the goods are indeed in stock and you will be assigned a variable symbol. Send payment immediately after the var.symbol is assigned, no later than the next day, if you do not comply with this, we cannot guarantee that the ordered goods will be in stock.

Claims for goods

Unless a higher warranty period is specified for an individual product, the warranty period for manufacturing defects is 24 months for all products. The 24 month warranty does not cover wear and tear caused by normal use. We also do not provide a warranty to retailers if the goods are for resale.

The customer fills in the complaint form on our website, prints it out and attaches it to the complained goods. If the customer does not have a printer, it is sufficient to fill in the complaint report and enclose a paper with the complaint number or the full name of the customer to whom the goods were sent or claimed.

Complaints will be settled within the statutory period of 30 days from the delivery of the goods (usually much sooner). The seller will assess the complaint as soon as possible and decide to repair the goods, replace the goods, refund the money for the goods, or not accept the complaint and return the goods back with a statement to the customer.

Please send the goods back properly packed, by Czech Post or courier service. The price of postage will only be refunded if the claim is accepted and for the price of the "valuable package" sent by Czech Post.

If no paperwork is attached to the claimed goods, or the claim report is not completed, or is completed incorrectly, the shipment may be treated as a return within the 14 day statutory period.

If a refund is required, it will be refunded to the account number provided by the customer in our email or on the claim form. If the customer does not have a bank account, after agreement, the amount can be sent in another form, but it is necessary to take into account the costs that the seller will include in the refunded amount, e.g. by bank transfer (postage + administrative costs = 80 CZK).

The seller does not have to agree to replace the goods or repair them and may decide to refund the amount of money for the goods or shipping if the claim is accepted.

Complained goods will be sent or delivered to the address after agreement:

Obchod-kufry.cz

Kostelní 658

434 01 Most

Take-back of electrical equipment

Every customer who buys electrical equipment from us has the opportunity to return one piece of similar equipment free of charge (so-called piece for piece). The goods can be returned in two ways.

Personal handover at the point of delivery: Shop-kufry, Kostelní 658, Most 43401
By ordering a collection at info@obchod-kufry.cz

Information on data protection

The protection of personal data is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). English abbreviation GDPR. We are also governed by the applicable laws of the Czech Republic.
The buyer acknowledges the processing of the following personal data: name and surname, home address, e-mail address and telephone number, or business ID and VAT number. (hereinafter collectively referred to as "personal data")
The Buyer acknowledges the processing of personal data by the Seller for the purpose of exercising the rights and obligations under the Purchase Agreement and for the purpose of maintaining the User Account. Consent to the processing of personal data in its entirety according to this article is not a condition that would in itself prevent the conclusion of the purchase contract.
The Buyer acknowledges that he/she is obliged to provide his/her personal data (when registering, in his/her user account, when placing an order from the web interface of the shop) correctly and truthfully and that he/she is obliged to inform the Seller without undue delay of any change in his/her personal data.
The seller may entrust a third party as a processor to process the buyer's personal data. Apart from the persons involved in the order process (carrier, employees), personal data will not be transferred by the seller to third parties without the prior consent of the buyer
At the time of purchase, the buyer has the option of giving consent to provide his/her personal data (email address only) to the comparison portal for the purpose of obtaining service quality ratings.
The comparison portals undertake to ensure maximum protection of personal data by technical and organisational security measures (software protection, access rights, confidentiality obligations for employees).
Personal data will be stored for 15 years for the purpose of any claims, servicing of goods and for the purpose of the compensation period. For tax purposes, some data must be kept for 10 years. Personal data will be processed electronically by automated means or in hard copy.
Access to this data is granted to the processor and owner of the shop : Jiří Hudec , as well as to the employee: Jiří Jelínek, only for the purpose of order processing and possible complaints and bookkeeping.
In case you wish to delete some data and it can be done without disturbing the company's accounting. You can do so by sending an email to hudec@obchod-kufry.cz, where you can specify which data you wish to delete. The deletion of the data (if it does not conflict with the tax records) will be done by Jiří Hudec immediately after reading the email, if it conflicts with the tax records you will be informed by email
Data security: those that are stored electronically are secured with a password and login, those that need to be stored on paper (e.g. some claims, contracts) are kept in a locked office
The purchaser confirms that the information provided is accurate and that he/she has been advised that this is a voluntary provision of personal data
In the event that the buyer believes that the seller or processor is processing his/her personal data in violation of the protection of the buyer's private and personal life or in violation of the Regulation of the European Parliament and the Council of the EU, in particular if the personal data are inaccurate with regard to the purpose of their processing, he/she may:

Ask the seller or processor for an explanation and remedy
Require the seller or processor to remedy the condition thus created
If the Buyer believes that his/her rights in terms of personal data protection have been violated, he/she may contact the supervisory authority, which is the Office for Personal Data Protection www.uoou.cz

If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. For information about the processing of your personal data, you can contact the owner of the shop Jiří Hudec, e-mail: hudec@obchod-kufry.cz

We determine your satisfaction with your purchase through e-mail questionnaires as part of the Verified by Customers program, in which our e-shop is involved. These are sent to you every time you make a purchase with us, unless you refuse to receive them in accordance with Section 7(3) of Act No. 480/2004 Coll. on certain information society services. The processing of personal data for the purpose of sending questionnaires within the framework of the Verified by Customers programme is carried out on the basis of our legitimate interest, which consists in determining your satisfaction with your purchase with us. We use the processor Heureka.cz, the operator of the Heureka.cz portal, to send you questionnaires, evaluate your feedback and analyse our market position; we may pass on information about the goods you have purchased and your e-mail address for these purposes. Your personal data is not passed on to any third party for its own purposes when sending email questionnaires. You can object to the sending of email questionnaires within the framework of the Customer Verified programme at any time by rejecting further questionnaires using the link in the email with the questionnaire. If you object, we will not send you the questionnaire any further.

Rights from defective performance

The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code)

Final provisions

These terms and conditions are valid in the wording specified on the Seller's website on the date of sending the electronic order by the Buyer.
By submitting an electronic order, the Buyer accepts without reservation all provisions of the Terms and Conditions in the version valid on the date of sending the order, as well as on the date of sending the order, the valid price of the ordered goods, including shipping or postage, as listed in the Internet Shop catalogue, unless otherwise demonstrably agreed in a particular case. The Buyer is irrevocably bound by the order sent.
Cancellation of an order may be made by the customer without the seller's consent within a maximum of 24 hours of ordering, or if the delivery period confirmed in writing by the supplier is exceeded. In other cases, agreement with the seller is required.
Pursuant to the provisions of Section 1820(1)(j) of the Civil Code, the Seller informs that the consumer may address an out-of-court complaint to the inspection body, which is the Czech Trade Inspection Authority. The Czech Trade Inspection Authority (www.coi.cz) handles out-of-court consumer complaints in the manner and under the conditions laid down by the relevant legislation.
According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer.

This is only an automatic translation of the terms and conditions from the Czech language, only the terms and conditions listed on the page in the original Czech language are valid.

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