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    Home / Shipping and payment

    Shipping and payment

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    Shipments are sent by Czech Post or DPD courier:

    - Delivery usually on the next working day (valid for orders up to 12 hours).

    - Price 69 - 99 CZK (free with purchase over 1000 CZK).

    - Delivery during the working day between 8 am and 6 pm. On the website www.dpd.cz you can change the date and time of delivery. In case of the Czech Post, if you are not at the address, the package will be stored at the post office for 7 days.

    - For Balíkovna and DPD PickUp, you can pick up the goods at the collection point of your choice or at the dispatch boxes. If you choose a drop box and the parcel does not meet the dimensions (L and XL size suitcases will not fit into the boxes), it will be deposited at the nearest possible collection point, but may not be delivered and will be returned.

    Delivery abroad, including Slovakia, by DPD. You will see the price for shipping abroad in the order.

    PAYMENT OPTIONS:

    Payment by credit card, Google Pay, Apple Pay - payment will be made via your credit card (enabled for online payments). We use the ShoptetPay payment system.

    Quick payment via bank - for selected banks (ČS, KB, ČSOB, Fio banka, Raiffeisenbank, AirBank, Moneta) payment will be made immediately. Free of charge. Goods in stock are shipped immediately. We use the payment system ShoptetPay.

    Bank transfer - If the goods are in stock, the payment details will be sent to you immediately, if not, after processing by our employee and possible agreement with the customer. You pay to Fio bank. Free of charge.

    Cash on delivery - The price for cash on delivery is 30 CZK. Goods in stock are dispatched immediately.

    FOR YOUR CONVENIENCE:

    1) You can return any product purchased in our online store within 100 days without giving any reason, more info in terms and conditions.

    2) If by any chance the goods happen to be damaged by the shipping company, it will be enough if you contact us by email or phone and we will send you immediately a new damaged part or a new product if necessary.

    3) Complaints are usually handled within 7-14 days. You fill out a form, where you can also order a collection for your products.

    4) When making a claim, you only need to provide the order number or the name to which the goods were sent. More info in terms and conditions.

    5) If you have any questions after using the purchased products, please contact us .

    6) For most products there are real reviews from our customers. After purchase, a review request will come in 30 days by email.

    7) We are certified "Verified by customers" and member of the Association for Electronic Commerce (APEK).

    8) We have been on the internet market since 2007.

    9) For more information, please visit our about us page.